Platform · Channels
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Your AI assistant advises customers and takes orders — around the clock, strictly within the channel's permissions and validated by the Service Broker.
The AI Chat channel lets an AI assistant advise customers and take orders — 24/7 and in any language. Security is built in: the assistant acts exclusively within its channel's permissions, every action runs as a validated request through the Service Broker, and configurable limits (e.g. a maximum cart value) set the boundaries. When things get complex, the AI hands over seamlessly to Live Chat.
An order is an order: This channel, too, feeds the same master modules — Sales, Warehouse & Logistics and Accounting stay in sync across every channel.
The flexible Checkout Handler determines which steps this channel runs through:
The assistant answers product questions from the catalog and stock levels — via the same contracts as every channel.
Cart and order are created only within the channel's configured limits.
The customer pays via link; for special cases the AI escalates to a human advisor with full context.
From product request to order in a dialog — no waiting, around the clock.
The AI has exactly the rights of its channel — no more. Limits for cart, assortment and discounts are configurable.
Every AI action is an HTTP request to the Service Broker and is validated against the contract — hallucinations don't create broken orders.
Answers are based on catalog, prices and stock levels in real time — not on trained-in knowledge.
Every recommendation and every order placed by the AI is traceably logged.
Handover to the Live Chat channel with the full conversation context.
Advice and order intake at night, on weekends and during peak times.
Any number of conversations in parallel — your team takes over only the valuable cases.
Roles, limits and broker validation make AI-driven selling safe for operations.
The AI assistant is a distinct actor with its own channel role: tightly scoped rights, configurable limits, a complete audit log. Tightening is possible; loosening beyond the application policies is not.
In a demo, we show the channel using your requirements as an example — including the Checkout Handler and the role model.